Refund Policy

Because our archives are downloadable PDF files, refund handling works a little differently from physical goods. This page explains what to expect.

1. Standard refund window

If an archive isn't a good fit for you, contact us within 14 days of purchase and we'll issue a refund, provided the request is made in good faith. We may ask what wasn't a fit so we can improve the product page for future buyers.

2. Technical issues

If you paid but never received a working download link, or the file you received is corrupted or incomplete, contact us and we'll fix it or refund you — this isn't subject to the 14-day window.

3. Wrong purchase

If you bought the wrong archive by mistake, let us know and we'll either exchange it for the correct one or refund the purchase.

4. How refunds are issued

Approved refunds are returned to the original payment method through our payment provider. Processing times depend on your bank or card issuer and are typically a few business days after we approve the request.

5. What we ask you not to do

Please don't request a refund after sharing or redistributing the file — that isn't covered by this policy and may be treated as a terms violation.

6. How to request a refund

Email hello@qorvexaner.com with the email address used at checkout and the name of the archive. We aim to respond within 1–2 business days.